Cancellations

24 hour notice is required when canceling an appointment . Gift Certificate holders, voucher holders, and  those who have services that have been paid for in advance(packages etc.) face forfeiture if proper notice is not given.   

No Shows

Anyone who forgets or consciously chooses to forgo their appointment is considered a no show.

There may be a fee that has to paid before rescheduling. 

Arriving Late

Appointment times have been arranged specifically for you. If you arrive late your session may be shorten

Children

No children unless being serviced.

Packages

There are no refunds on packages.Only microcurrent packages available at this time.

Product

Products may be returned for any reason within 30 days of purchase with 70% of contents remaining. 

Behavior

Any behavior deemed inappropriate or rude by staff will lead to immediate termination of service. 

 Voucher Holder Policy

Vouchers are meant for NEW PROSPECTIVE CLIENTS and those who have not been serviced for at least 12 months. 

Detailed cancellation policy

24 hour notice is REQUIRED when canceling an appointment . This allows the opportunity for someone else to schedule an appointment. It is to the discretion of the provider to accept future appointments from individual without a deposit 🔷 You can contact Luminous to change or cancel your appointment at 804-901-7897 / luminousskinrva@gmail.com / or by the link on the confirmation email🔹 *Gift Certificate holders, voucher holders, and those who have services that have been paid for in advance(packages etc.) face forfeiture if proper notice is not given. NO SHOWS Anyone who forgets or consciously chooses to forgo their appointment is considered a no show. It is to the discretion of the provider to accept future appointments from this individual without a deposit. *There may be a fee that has to paid before rescheduling. ARRIVING LATE If you are 15 minutes (10 minutes for shorter sessions) or later to your appointment your treatment provider reserves the right to cancel the remainder of your appointment. Appointment times have been arranged specifically for you. If you arrive late your session may be shortened in order to accommodate others whose appointment follows yours.We ask that you please reschedule or cancel at least 1 day before the beginning of your appointment or you may be charged a cancellation fee of $35.00.